ARTUR MIZERA
SEASONED BUSINESS / SYSTEMS ANALYST & PRODUCT OWNER
“I work with people using technology, not with technology using people”
—my motto
ABOUT ME
Learn more about me and my diverse background
ABOUT BUSINESS ANALYSIS
See how a business analysis practitioner can benefit your company
MY OFFER
Have a look at what I can do for you
PORTFOLIO
Projects ● Challenges ● Solutions
ARTUR MIZERA—HOLISTIC BUSINESS ANALYST
COMPREHENSIVE APPROACH FOR IMPACTFUL CHANGE
20+ years of combined professional experience, incl. 15 years of helping companies create value
Variety of industries and projects within IT and business
Broad non-business analyst experience that enhances my recommendations
IIBA Certified—CBAP, AAC, CPOA
ISTQB Certified Tester Foundation Level (CTFL)
PROFESSIONAL EXPERIENCE
For the past 15 years, I have consistently delivered business value efficiently and effectively. My expertise goes well beyond software projects. I have led initiatives to optimize manual processes not supported by any digital solution, as well as strategic initiatives to transform entire organizations, including compliance initiatives.
I have worked in both waterfall and agile environments, taking on roles such as an independent Business Analyst (BA), Product Owner, and Scrum Master. I have worked in cross-border teams on both commercial and pro bono projects. Additionally, I'm an experienced mentor and trainer, adept at fostering growth and collaboration.
Visit my portfolio to learn more about the initiatives I have delivered.
SELECTED CREDENTIALS
Active IIBA member and volunteer
Certified Business Analysis Professional—Expert in the field
Agile Analysis Certification—Experienced in working in Agile environment
Certificate in Product Ownership Analysis—Practitioner in the role of Product Owner enhanced by analytical skills
CORE VALUES
My favorite word, professional motto, and ethical approach perfectly express my core values. Learn more and see how it describies my personality.
VOLUNTEER EXPERIENCE
I’m a firm believer in the power of giving back to the community. True success isn't measured by personal accomplishments, but by the positive impact you make. View an overview of my involvement.
AFTER HOURS
After hours you can find me on such activities like this :-)
WHAT IIBA MEANS TO ME
The International Institute of Business Analysis (IIBA) isn't just a certification body—it's the bedrock of modern business analysis. Their tagline “Business Analysis Helps Businesses Do Business Better” is close to my heart. Their materials and frameworks provide a well-researched, globally accepted structure that guides my approach from requirements engineering to holistic business assessment.
The IIBA frameworks allow me to integrate proven methodologies into each project, ensuring that I approach problems with a strategic perspective that goes beyond mere documentation. This alignment with industry best practices not only strengthens my analytical skills, but also reinforces my commitment to ongoing professional development.
GLOBALLY RECOGNIZED CREDENTIALS
Earning CBAP demonstrates my deep understanding of business analysis—from eliciting and managing requirements to evaluating and validating solutions. This credential demonstrates my effective use of advanced techniques and framework, and signals my commitment to leading practices and high professional standards.
Achieving the AAC certification demonstrates my expertise in agile analysis and my ability to thrive in dynamic project environments. It validates my mastery of the agile approach and demonstrates my commitment to delivering adaptive, high quality solutions.
My CPOA certification demonstrates that I have expertise in product ownership, enriched by strong business analytics skills. This credential validates my ability to drive product strategy with data-driven insights—ensuring that every decision is aligned with market needs and business goals. It demonstrates that I bring both analytical rigor and strategic vision to the role of Product Owner.
CORE VALUES
My favorite word, professional motto, and ethical approach perfectly express my core values.
Firgun (or Firgun factor)
The first time I encountered this word was in Grazyna Plebanek’s book Words Describing Happiness and Other Unnamed States of the Soul. It immediately struck me as the very term I had been searching for over decades! The book explores words from various languages that are difficult—or even impossible—to translate, yet, in the author's view, these words carry profound meaning and can truly enrich the world.
Firgun originates from modern Hebrew (פירגון) and is a unique term that doesn’t have a perfect English equivalent. In everyday speech, it describes the act of taking genuine, unselfish delight in someone else’s success. Rather than be jealous or envying someone’s achievements, firgun embodies a wholehearted celebration of others’ accomplishments.
When you feel firgun, you’re not just offering a passing compliment—you’re experiencing a deep sense of joy for the other person. So do I.
“I work with people using technology, not with technology using people”—my professional motto
I'm a people-centric person. I always remind others that even if we are involved in a deeply technical initiative, at the end of the day there are always some people who will use the solution. And we have to think about them. More than that, we need to respect not only the end users, but also everyone around us.
I'm convinced that real respect for others is a key to good cooperation. That doesn't mean we can't have differences of opinion or substantive disagreements. They stimulate discussion and can lead to potentially better solutions. But being respectful helps to find the best way to consensus quickly.
Another facet of my focus on people is that I am always looking for opportunities to try and learn, and to create a safe environment for others to do the same. As a result, the people I mentor at work are more eager to grow, and I'm super proud of their accomplishments.
Ethical Conduct and Professional Standards
As a certified practitioner I adhere to the IIBA Code of Ethical Conduct and Professional Standards that makes me a trustworthy professional. I keep my expertise current, so I only provide services in areas where I'm fully competent. When I recommend professionals, they are only reputable peers. I act with integrity—providing honest, accurate information in all communications—and I respect the confidentiality and security of sensitive information.
In short, my commitment to these principles ensures that I consistently earn and maintain the trust that is placed in me. Which I believe is a key to success in these VUCA times.
VOLUNTEER EXPERIENCE
My career path to becoming a professional Business Analyst began when someone offered me the opportunity to pivot. It wasn’t merely a chance—it unfolded in a secure, try-and-learn environment, enriched by the mentor-like support of my new manager. Embracing this approach has enabled me to help numerous people transition or advance in their careers over the years. This is why I truly believe in the power of giving back to the community.
One expression of my commitment is active involvement with the International Institute of Business Analysis (IIBA) Poland Chapter. Just a few of my activities:
- Mentor in the Mentoring Program
- Tutor within the BABOK® Guide Study Group
- Speaker during a specialized webinar on the BACCM Model and the BABOK® Guide Framework
- Host of the IIBA Poland Summit
- Co-Moderator on a discussion panel at the IIBA Poland Summit
MY OFFER
ARE YOU READY TO OPTIMIZE YOUR OPERATIONS AND DRIVE PRODUCT EXCELLENCE?
I help organizations thrive by combining in-depth business analysis with visionary product ownership. My portfolio reflects a commitment to empowering teams and streamlining operations through a range of specialized services:
Centers of Excellence/Competence Centers: I support design and implementation of dedicated centers for Business Analysts or Product Owners that foster a culture of continuous improvement and innovation.
Strategic Planning and Visioning: I work with you to develop clear, actionable strategies and visions that drive sustainable growth.
GRC Initiatives: I support you in establishing sound governance, risk and compliance frameworks that protect your organization.
Business Process Improvement, Audit & Digitalization: I refine your processes, conduct thorough audits, and implement digital solutions that optimize efficiency and performance.
Product Management & Software Development: I provide hands-on expertise in managing products and developing software that meets market needs.
Training & Mentoring: I provide targeted training in Business Analysis and Product Ownership, and mentor individuals to achieve excellence and embrace innovation.
With a proven track record of success and a passion for transformational leadership, I’m dedicated to helping you overcome complex challenges and deliver tangible business results. Especially if you have a non-standard initiative that requires a comprehensive approach.
Let's make your vision a reality!
Artur Mizera
PORTFOLIO—INNOVATION
PORTFOLIO—STARTUPS
Challenge & Opportunity: The innovation program in the international healthcare provider designed to revolutionize healthcare access for underserved populations. By empowering startups to develop breakthrough solutions, program create a transformative platform that removes critical barriers to quality healthcare. My role encompassed setting strategic direction, managing cross-functional collaboration, and driving the execution of initiative.
Role: Leader of an 8 person working group/Business Analyst
Summary: This project has significantly sharpened my abilities in international project coordination, stakeholder engagement, and innovative problem-solving. I remain passionate about transforming visionary ideas into scalable, socially responsible solutions, using strategic leadership to drive meaningful change. I look forward to leveraging these experiences in future innovative projects.
PORTFOLIO—PRODUCTION COMPANY
Challenge/Opportunity: A production company from Poland introduced an innovative device three years earlier. Although the product stands out in the market, the company is struggling to drive sales. The task was to assess the current state of the business and shaping a forward-looking strategy to unlock new sales opportunities.
Role: External Business Analyst
Summary: In this engagement, I leveraged my expertise in strategic analysis, market research, and workshop facilitation to identify key challenges and develop effective solution. I also expanded my skills in cross-functional collaboration and stakeholder management, which allowed me to build consensus and drive actionable strategy for revenue growth. This experience not only deepened my analytical acumen, but also enhanced my leadership skills and fueled my passion for transformational change to improve business processes and outcomes.
PORTFOLIO—STARTUPS (CONT.)
Guiding Principles of the Program:
Sustainable by Design: Crafting solutions with environmental responsibility and long-term societal impact in mind.
Accessible by Design: Advancing inclusivity by extending healthcare access to vulnerable communities.
Making a Difference: Committing to measurable, impactful change that enhances the quality of healthcare worldwide.
Program Phases & Key Contributions
The Illness Prevention pillar, focused on “Creating solutions aimed at preventing illness and reducing the need for unnecessary medical interventions.”
1. Scout and Select (5 weeks)
Program Communications: Developed and executed a solid communications strategy to increase program awareness and engagement.
Applicant Evaluation: Reviewed over 100 applications, rigorously ensuring alignment with our mission and core values.
Pitch Fest Leadership: Orchestrated a dynamic 2-day pitch fest with 12 shortlisted startups, ultimately selecting the most promising solution to move forward.
2. Develop Proposal for MVP (Fast-Track for the Startup) (10 weeks)
Idea Refinement: Worked closely with the startup to refine initial concepts into a well-defined proposal.
Scalable Solution Design: Led the development of a scalable, ready-to-implement solution.
Strategic Marketing: Led marketing efforts, including production of two targeted promotional videos and active representation at two major medical conferences.
3. MVP Delivery—Pilot Program (Budget: GBP 25,000) (13 weeks)
Professional Training: Coordinated specialized training for medical professionals to ensure smooth integration of the new service.
Service Launch: Successfully launched the innovative medical service at three medical centers in socio-ecologically diverse regions over a three-month period.
Integrated Campaigns: Developed and executed comprehensive indoor and outdoor marketing campaigns to maximize reach and impact.
Feedback Analysis: Conducted detailed analysis of input from patients, medical staff, and facility administrators to refine solution.
4. Final Pitch
Results Presentation: Delivered engaging presentations of the pilot program results, highlighting key learnings and success metrics.
Strategy Proposal: Presented a forward-looking strategy proposal to ensure the long-term scalability and impact of the solution.
PORTFOLIO—GRC
(GOVERNANCE, RISK, COMPLIANCE)
PORTFOLIO—DATA GOVERNANCE
Challenge/Opportunity: The initiative within an international, data-driven organization to establish a federated Data Governance program that aligns with business goals and emerging data management trends.
Role: Business Analyst in Central Data Governance Team
Summary: By working with different teams and stakeholders, I was able to suport creation of a data infrastructure that can be easily expanded, and I helped create a culture of curating data used for decision making processes. Experience with open-source solution and use of the DAMA DMBoK framework showed that I can connect technical needs with what a company needs, which made it possible for the company to grow and improve its data quality.
PORTFOLIO—RECORDS MANAGEMENT
Challenge/Opportunity: International not-for-profit organization sought assistance in aligning its global Records Management Program with local and EU laws. Initiative required close collaboration with US, EU and local legal compliance teams.
Role: Business Analyst reporting directly to the Board of Members
Summary: This initiative has given me extensive experience in aligning records management programs with local and EU laws, ensuring strong regulatory compliance and minimizing legal risk. I dive deep into operational processes, provide hands-on training, and implement solid data classification measures across business units. By working with legal experts and reporting directly to board-level management, I helped translate the detailed process improvements driven by the program into a strategic, easy-to-implement approach.
PORTFOLIO—GDPR
(GENERAL DATA PROTECTION REGULATION)
Challenge/Opportunity: Initiative to prepare the international not-for-profit organization for the General Data Protection Regulation (GDPR) by evaluating selected processes, including those that process sensitive data.
Role: Business Analyst reporting directly to the Board of Members
Summary: By leveraging my strategic thinking and working closely with Board Members and legal team, I turned the challenges of GDPR into a clear strategy. I helped strengthen the organization against compliance risks, optimize its data management processes, and instill a new way of thinking about data. At the same time, I enriched my professional journey by demonstrating leadership in navigating complex regulatory landscapes. This synergy not only set the organization on a new path, but also enhanced my credibility as a forward-thinking, agile analyst.
PORTFOLIO—DIGITALIZATION
PORTFOLIO—MAJOR ELECTRICITY DISTRIBUTOR
Challenge & Opportunity: One of the largest distributors of electric power in Poland needed to introduce one common system to manage their documentation. The company was formed by the merger of 6 separate companies, each of which produced documentation in its own way. A large amount of scattered historical technical documentation was in need of organization and classification. The analysis was intended to enable the company to implement a DMS class software.
Role: External Business Systems Analyst
Summary: I led a transformative analysis. I assessed the existing document management model—both digital and paper-based—and developed recommendations for a common classification system, metadata standards, and streamlined procedures for document digitization and archive management. My work laid the critical foundation for implementing a modern Document Management System (DMS), ensuring the company was well-positioned for future digital transformation.
PORTFOLIO—SPECIALIZED ELECTRICITY DISTRIBUTOR
Challenge & Opportunity: The nationwide electricity distributor specializing in powering rail network in needed to implement a one common system to manage their documentation. The company consisted of 9 branches, which supervised the provision of services in the designated area of the country. Technical documentation was created in dozens of field units operating under these branches. The way documentation was created varied from branch to branch. A small percentage of the documentation was created digitally. Many documents were stored and updated for decades so that historical data would not be lost. The analysis was intended to enable the company to implement a DMS class software.
Role: External Business Systems Analyst
Summary: I performed a transformational analysis. I evaluated the existing document management model and developed recommendations for a common classification system, metadata standards, and streamlined processes for document digitization and records management. Challenges included learning the specifics and needs of the rail industry and working with very old, poor quality documents. In addition, the digitization processes had to be designed to ensure uninterrupted access to technical documentation, which could be needed in the event of a power outage in the area, and had to be kept up to date. My recommendation laid the foundation for the implementation of a modern document management system (DMS), ensuring that the company was well positioned for future digital transformation.
PORTFOLIO—PROCESS OPTIMIZATION
PORTFOLIO—FTE REDUCTION
Challenge & Opportunity: The international not-for-profit organization decided to reduce FTEs by as much as 25%. Headquarters made only a few decisions about specific areas of operations where things had to be done the same way all over the world. For the rest, headquarters suggested areas that had the potential for significant process simplification and left the final decision to the local boards. The Board was asked to evaluate these suggestions in light of local specifics and needs.
Role: Business Analyst reporting directly to the Board of Members
Summary: I conducted an analysis of selected areas of operations, focusing specifically on processes that were performed manually without the support of digital solutions. I introduced metrics that helped measure the processes before and after the changes were made. The analysis was supported by extensive interviews and observations with subject matter experts. Changes were implemented in an agile manner to ensure the continuity of the organization's operations and to avoid an uncontrolled decline in the quality of tasks performed.
PORTFOLIO—WAREHOUSE DIGITALIZATION
Challenge/Opportunity: A bank with 600 branches across Poland manually manages a central warehouse for office and marketing supplies. Although the collection of orders from branches for delivery of materials is done in the bank's system, the transfer of orders to the warehouse, tracking of orders and courier shipments, and inventory management are done without the support of digital tools. The goal of the initiative was to improve processes by building an IT system to manage the central warehouse and integrate it with the bank's ordering platform.
Role: Product Owner/Business Systems Analyst
Summary: This initiative was a great challenge for me. On the one hand, it was about analyzing manual warehouse processes and finding a way to optimize them in such a way that digital support could be introduced. On the other hand, it was also an opportunity to create a vision of something bigger—a tool that connects three players: a bank, a warehouse operations provider and a courier company. The result was a software solution that not only improved the processes themselves, but also reduced risk and increased end-to-end process visibility.
PORTFOLIO—END-TO-END PROCESS OPTIMIZATION
Challenge/Opportunity: A mobile operator from Poland was faced with the challenge of streamlining the process of handling paper documents produced in sales offices. These documents were sent in their original form to an company that was contracted to perform part of the process of digitizing the documents and describing them with metadata. The digitized documents went into the mobile operator's DMS, while the originals were transferred to an external archive for further storage. The challenge was to reduce the time to complete processing of the documents, the volume of which was 1M+ per month.
Role: Business Systems Analyst
Summary: Due to the tight SLA of the document handling process, the initiative required more than a minor process adjustment. I proposed changes from the very beginning of the document lifecycle, from the moment the documents are generated in the mobile operator's system and prepared for dispatch at the sales offices. On the side of the company that performs document processing and digitization, I proposed reversing and automating the process of describing documents with metadata, which eliminated downtime in the process. I also developed a process-sealing strategy for the mobile operator by proposing changes to their CRM-class system, including those for end-to-end document tracking. As a result of the initiative, the SLA is beginning to be met.
PORTFOLIO—OTHER
PORTFOLIO—ISO 20022 PAYMENTS
Challenge/Opportunity: Upgrade of the payment processing platform that enables one of the biggest Swiss bank to process their SWIFT, SEPA, domestic SIC/SIX schemes payments, and internal ISO 20022 based payments (XML). Ensuring compliance with the new SIC/SIX standard was the primary objective.
Role: proxy Product Owner in SAFe and team Scrum Master
Summary: I conducted in-depth analysis, assessed the impact on domain systems, and recommended changes to business rules to improve efficiency and compliance. This project required collaboration with international teams located around the globe. In addition, due to the composition of the platform layers, it was necessary to quickly gain an understanding of the various system payments in order to properly assess the impact.
PORTFOLIO—DIGITAL EMPLOYEE DOCUMENTATION
Challenge/Opportunity: One of the largest providers of business process outsourcing (BPO) and data digitization solutions in Poland decided to create a system that would enable a digital archive of employee records. This was a move to stay ahead of the competition, as at the time of the initiative, Polish legislation did not allow for digitization in this area. The solution was to be ready for future legislative changes.
Role: Product Owner/Business Systems Analyst
Summary:
It was a great challenge to create a strategy for a vision that seemed impossible to achieve due to legal restrictions. But deep dive into HR processes not only gave me full understanding of how their world works on daily basis, but also enriched my discussion with legal department. And as a result, it helps me find a specific way to deliver a solution. Creating a solution that is ahead of its time is a very rewarding activity!
WHAT IS BUSINESS ANALYSIS?
The shortest definition of Business Analyst is “Change Enabler”. But you may wonder how it works?
Review following thought-provoking questions in context of your organization.
PROCESS EFFICIENCY
Do the processes in the organization work as expected? Can you clearly identify the areas that slow down the company's development? Do you know the real causes of inefficiency or the emergence of bottlenecks and their impact on productivity and costs?
A business analysis practitioner helps you clearly understand where change is needed, actively identifying gaps in how your organization currently operates and uncovering missed opportunities to improve processes and outcomes.
VISION, STRATEGY, GOALS
Do we have a clear vision and development strategy? Are the goals of your company precise enough, documented, and communicated at all levels of the organization? Do you know which of the current initiatives have the greatest potential for success and which ones generate risk?
A business analysis practitioner helps you leverage expertise across all levels to drive strategic change and ensures your approach is holistic—from defining enterprise architecture and strategy to setting detailed project goals—thereby maximizing stakeholder value.
BUSINESS RESILIENCE
Are we capable of responding quickly to market and competitive changes? Does the company maintain its momentum when new trends or risks emerge? Are you able to swiftly adjust the strategy to the changing environment, or do you rely on traditional methods that do not always match the dynamics of change?
A business analysis practitioner helps you by providing the specialized insight needed to navigate uncharted territory. Their expertise empowers your internal teams to confidently steer the organization during times of rapid change and uncertainty, ensuring you reach your desired destination.
DATA-DRIVEN DECISION MAKING
Do we struggle with determining the priorities for projects and investments? Are resource-related decisions based on a thorough analysis of potential returns, or are they made more intuitively? Can you assess which actions will have the greatest impact on the company's development?
A business analysis practitioner helps you effectively track benefits and avoid costs by ensuring that your methods for measuring the outcomes of your initiatives are robust enough to realize true benefits, identify new opportunities, and prevent unnecessary expenses.
COLLABORATION AND COMMUNICATION
Is the data on which we base our decisions sufficient and reliable? Do you have robust tools that enable you to make strategic decisions? Does communication between departments and stakeholders run smoothly? What are the sources of any barriers or conflicts between departments that prevent you from acting cohesively in pursuit of the adopted strategy?
A business analysis practitioner helps you embed continuous improvement in your technology and process strategies by ensuring that you consistently evaluate and refine your processes to remain competitive, leveraging improved communication and external expertise to drive sustainable long-term improvement, when needed.
Each of these questions encourages a deep dive into the current state of your organization, helping to pinpoint areas where a business analyst’s expertise could not only guide your transformation efforts but also unlock untapped potential and value. No matter if you are for-profit business, non-profit, or government.
Does your organization need support?
Let's make your vision a reality!
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